with a smile.
on the very kind recommendation of uberpodcaster leo laporte of this week in tech, this morning i ordered up a semiprofessional usb microphone, the samson c01u, complete with fancy fancy shockmount stand.
more interestingly, i ordered the equipment from sweetwater sound, which is a speciality audio company somebody recommended to me a while back, and not long after i received the order confirmation i got the following message, which i am reproducing here in its entirety because i think it may be the nicest email message i've gotten in a very long time:
From: Brandon McSwain <email@example.com>
Subject: Hey Lane
Date: April 8, 2006 3:48:30 PM PDT
Hi, Lane. My name is Brandon McSwain and I will be your Sales Engineer here at Sweetwater Sound. As you may or may not know, Sweetwater is the leader in the Music Technology industry primarily because of our focus on customer service. I, as your personal contact here, am committed to taking care of you no matter what....from service to technical support, from great deals in equipment to information on the right gear, I will be here to serve as your direct liaison to the manufacturers in this ever changing industry as well as just being a great resource in your search for the hottest new gear. One way that I can stand behind everything that I sell is by working on a relationship basis. As I get to know you and your ambitions in this feild, I will be able to confidently make suggestions towards your future purchases and utlimately guide you to achieving your musical dreams! Because I work on a one on one basis, it's only fair that I take a moment to tell you a little bit about me.
Like I mentioned before, my name is Brandon McSwain and I am a Sales Engineer here at Sweetwater. I have had a engrained passion for music and technology for as long as I can remember. I went to Appalachian State University on a Vocal Scholarship in Opera, and graduated with a degree in Recording and Production with a minor in business. I am a classically trained pianist and vocalist. I am currently working a full length solo album. I have done commercial recording work in various studios for the past 6 years. I have toured the US, Canada and Europe as a professional musician. I have an extensive background in live sound. I have engineered for many national acts on tour as well as been on staff at a the Holmes Convocation Center in North Carolina (an arena venue) and a few large Houses of Worship as the Head Sound and Lighting Tehnician. Now that I'm here at Sweetwater, I find that the experience that I have gained in this industry has not only helped me fulfill my commitment to my clients, but has also helped me to help them in their struggles in this industry. I would love the chance to help you as well.
Please feel free to give me a call at anytime if you have any questions or issues concerning recording gear, live sound gear, post production, video, acoustics, guitars, instruments, etc. My normal business hours are from 9:00am-6:00pm EST, Monday-Friday, but I am typically here later and sometimes here on Saturdays as well. I am on the phone all day, and so if you have trouble getting a hold of me, please leave a message on my voicemail. I check it regularly and will get back to you as soon as possible. Thank you for your time and I truly look forward to speaking with you soon!
Sweetwater Sound Inc.
5335 Bass Rd.
Fort Wayne, IN 46808
that, my friends, is customer service. thanks, brandon!
(and, yes, this does mean, despite previous reservations, i'm inching ever closer to starting a shiny shiny podcast in the very near future. just as soon as the mic arrives and i can figure out the sound editing software. oh, the suspense.)